Question 1

When will I receive my SplendidThings?

Accepted Answer

Arrival times vary, but most orders will arrive within 7-10 business days; however, Christmas season may slow delivery, despite the fact that we're now in the 21st century and should have flying cars by now.
 
And flying delivery trucks.

Question 2

Will all of my items arrive in the same shipment?

Accepted Answer

Ideally, yes. In reality, maybe. If necessary, definitely.
 
All SplendidThings will ship from the United States, but there are times when items will be sourced from different warehouses, in which case, they may not arrive together on the same day in the same package.
 
Mugs will always be sent separately from apparel and other items.
 
If your items are a gift for someone far from you and need to be shipped together and arrive on the same day, email us at Splendid.Service@splendidsthings.com after you've placed your order and alert us.
 
We will make it happen.

Question 3

How do I make sure I order the right size?

Accepted Answer

Each clothing item product description has both imperial and metric size charts for your reference. T-shirts are pre-shrunk, so size upon delivery stays true after washing and drying.
 
Real talk from the CEO? "I got samples in my size, and they are a good fit. Gildan shirts are a bit more generous than Bella+Canvas, but neither were too tight for my taste, I'd say spot-on. So if you prefer your t-shirts loose, go up a size or two."

Question 4

What is the airspeed velocity of an unladen swallow?

Accepted Answer

African or European?

Question 5

What are the shipping options?

Accepted Answer

Both Standard and Expedited options are available for most products.
 
Refer to your Shopping Cart upon placing your order for rates.

Question 6

Is there an additional charge for sales tax & shipping/handling?

Accepted Answer

All orders over $50 pay nothing for shipping, only applicable sales taxes.
 
Shipping rates for orders under $50 and shipping/handling costs and sales taxes are applied in the shopping cart.
 
That is SUPER hard math, and I'm very dependent upon my handy apps to do all the proper calculations for me in real time, and believe me, it's better for both of us this way.

Question 7

How can I make a change to my order?

Accepted Answer

I'm gonna be completely honest here, the answer to this one we'll have to figure out together, as I have no idea, so let's punt. I'm new here still.
 
You contact me asap, and I'll contact who I need to contact to see if we can fix it. 
 
Deal?

Question 8

What is the answer to the Ultimate Question of Life, the Universe, and Everything?"

Accepted Answer

42.

Question 9

What is the return policy?

Accepted Answer

Returns will be honored within 30 days of purchase if specifications of Return Policy are met, provided you return the item as it was sent to you, and preferably in the original package. Upon return and refund, the CEO will be flogged ever so slightly and forced to sit in the corner for an hour, unless of course, it's not actually our fault... for that, we hire out.
 
We will do everything we can to provide the service you deserve, which truly is not meant as double-edged as that sounds.
 
Contact us at Splendid.Service@splendidsthings.com and request your return order form.

Question 10

What if my order never arrives?

Accepted Answer

I HATE IT when that happens. But it does. I suppose if you're reading this, you've already checked your tracking link a million times, or you've received a delivery notice for an empty mailbox, and something has gone amiss.
 
If you received an order confirmation, but no shipment notice or tracking link, let's get on it and find out what happened. Contact us.
 
If you received a delivery confirmation, but your order is invisible, this is trickier. Check with the delivery service first, as theirs are the last hands that were upon it. We want you to get your order, so contact us when your efforts are exhausted. 
 
Splendid.Service@splendidsthings.com

Question 11

What if my order contains a defective item?

Accepted Answer

Please do not send your defective item back to the manufacturer or to the land of Misfit Toys. Send the item directly to SplendidThings, and we will make it right.
 
SplendidThings, LLC
10924 Grant Road, Unit 308
Houston, TX 77070
 
Do us a solid, and let us know right away at Splendid.Service@splendidsthings.com

Question 12

Why am I here?

Accepted Answer

We are all here to get through this thing called Life, to learn and grow, to learn to grow, to let love rule and give peace a chance. It will never be perfect, and it's rarely easy, but if we can just try to love ourselves, to love each other - warts and farts and all - and to love our home, there is truly no telling what we can grow into next. Y'know?
 
No matter who you are, who you love, or how you vote, I love you. I love all of us.
 
You're here because I'm here. We're here for some reason. Let's figure it out.

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